FAQ

We understand that the design as well as the ordering process for your custom business cards can be overwhelming. In order to simplify this, we prepared a list of frequently asked questions that should help you answer some of the most important and questions.

If we didn’t cover it on this please, please do not hesitate to contact us. We will be glad to help.

 

Do you offer free design services?

Yes. We offer this service free of charge as long as you do have your logo and that you order the business cards with us.

 

Do you use templates or pre-made graphics?

No. Each project is different and custom. You can be sure that your design will always be unique.

 

How does a design process look like?

First and foremost, we need to understand the needs of our client. Therefore, during the initial phase we gather as much information as possible that will help us to better design the right solution for you. For a more in depth description of the design process please look here: design process.

 

How many different design versions do you create?

We do not set a limit for our customers. Our goal is to come up with a design that you will love. However, usually a second version is the one chosen for production.

 

Can I order a prototype?

Yes, however creating a prototype is feasible only for a very large quantity orders. This is due to a fact that the process of preparation is rather extensive, thus making the prototype a very costly investment. However, we create free photo realistic visual renderings to show you exactly how your business cards will look like. We can also send real examples of cards that we already produced.

 

How long is the design process?

This depends on your project complexity and the technology to be used for it. As a general rule you can expect the production time to be between 3 business days.

 

How long is the production process?

This also depends on project complexity. However, you can expect to receive your order within 3 to 4 weeks after approving the proofs for production.

 

Do you keep the designs on file for the purpose for future orders?

Yes, we do.

 

Is my design going to be used for other clients?

No. We will never use your design to offer other clients. Each design is unique and different.

 

Can I receive the source files of my design?

Yes, however we make the designs so that they can be used to produce business cards by our company. We will not modify or change formats or needs for files to be use elsewhere.

 

I like the design, what now?

Great. All we need is the approval and we can proceed to production.

 

How much are these business cards?

If you are unsure of a price, please do not hesitate to contact us for an estimate. Each project is different and carries different price point. Quantities, Technologies and Materials play a big role in determining the final price.

 

What methods of payment are accepted?

We accept all major credit cards as well as standard checks.

 

After the payment is received, what happens next?

After we receive your payment, we will prepare digital proofs and send them to you via email for approval. Once approved, your order goes to production.

 

Can you start production before payment?

No. Payment needs to be made in full in order to start production.

 

How much is the shipping?

Each order is shipped via FedEx ground or US Postal Service. The cost for shipping and handling is $19 within contiguous USA. Expedited shipping is also available if necessary.

 

How long does shipping take?

Depending on your location, from 1 to 4 business days.

 

Will I receive my tracking number?

Yes, all shipped orders will have a tracking number sent to your email.

 

Do you offer other graphic design services?

Yes we do. Please contact us for more information.

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